Refund Policy

At SYSVK Software, customer satisfaction is our top priority. We offer a flexible and transparent refund policy designed to protect our users while maintaining fairness in every transaction. Each of our software products is available with a free demo version, enabling you to test key features and ensure compatibility before making a purchase decision.

We strongly encourage all users to try the demo version before buying the full license.

Technical Support & Assistance

Our dedicated support team is always available to assist with technical issues, product setup, or usage questions.

In specific situations, we may request access to sample files to resolve your issue effectively. If confidentiality is a concern, we are happy to sign a Non-Disclosure Agreement (NDA). However, a refund request will not be accepted if the user refuses to share necessary files (even under NDA) for technical review.

Refund Eligibility

We offer a full refund within 30 days of purchase, provided the following conditions are met:

• The issue could not be resolved by our support team despite full cooperation from the user.
• The user provided valid evidence of the issue, such as screenshots, error logs, or videos.
• The user allowed remote access or submitted sample files (as needed) for diagnosis.
• The data could not be successfully recovered or processed by our software.

Refunds are processed excluding any additional charges, such as handling, shipping, payment gateway fees, or taxes.

Cases Where Refunds Are Not Granted

• The product is no longer needed after purchase.
• The software is incompatible due to user's unsupported system environment.
• The user purchased the wrong version/platform by mistake.
• The email containing the license key was lost or misdirected.
• The user did not test the demo version before purchase.
• The refund request is made after the 30-day period.
• 40% or more data is recovered successfully.
• Delays in license delivery due to incorrect email or user-side issues.
• Software was downloaded but not installed or used.
• Purchase made without genuine intent (fraudulent or exploitative use).

How to Request a Refund

If you're experiencing issues, please follow these steps before requesting a refund:

1. Contact Support: Email us with a clear explanation of the issue you're facing.
2. Share Screenshots or Videos: Provide detailed screenshots or a short video of the error or failure during the process.
3. Provide Sample Files: If needed, upload the sample file(s) to Google Drive or share via email.
4. Allow Remote Assistance: In some cases, we may request permission for remote access to help resolve the issue directly on your system.

We evaluate each refund request thoroughly. If the problem is confirmed and cannot be fixed, we will process your refund promptly.

Important Note

Abuse of the refund policy, such as repeated requests, use of pirated software, or incomplete cooperation, may result in denial of refund and account restrictions.

Need Help?

If you have any questions about your purchase or need support, please contact us at:
📧 info@sysvk.com